All returns apply to web orders only
You have 14 days from the date of delivery to decide whether to return your items, anything returned after the 14 day period will be returned. Please be aware that only unworn, unwashed and unused products with original labels attached qualify for a return. It is possible to return a single item or your complete order to our store.
We will only refund the price paid for the item(s) not the shipping cost.
We are always glad to receive your feedback and use your reason for the return to improve our services to you in future. Therefore, please complete the returns form enclosed with your order.
For hygiene purposes we are unable to accept the return of underwear, swimwear and face-masks, these items will be sent back.
We do not currently offer a free returns service so postage service costs are at the responsibility of the customer.
CHAMELEON, Unit 24-27, West Orchards shopping centre, Coventry, CV1 1QT.
We will refund you via the same payment method as the original transaction, unless otherwise expressly agreed upon with you. You will not incur any extra charges as a result of this refund.
Refunds shall be made automatically to the bank or credit card account used in the purchase order.
Refunds shall be made automatically to the PayPal account used in the purchase order.
Refunds shall be made automatically to the card account used as Apple Pay in the purchase order.