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We take payment by PayPal and accept most types of credit cards. All credit and debit card holders are subject to validation and authorisation by us and your card issuer to maintain security and prevent fraud. Occasionally we will contact you to ask you for proof of billing and/or delivery address - this usually happens if your PayPal account is unverified or if you are not enrolled in the visa verified programme and are an overseas customer. We are sorry we have to do this but we want to protect ourselves, and our customers, from internet fraud so we work to the highest levels of security.
£5 Standard delivery - up to 3 days
£10 Special delivery - next day delivery (all orders confirmed before 4pm Monday to Thursday are eligible for next day delivery, if order is confirmed at the weekend the customer should expect delivery on either Monday or tuesday)
£15 Saturday delivery - on orders placed before 4pm on Friday
£18 delivery to Ireland and mainland Europe - should take around 3 days and is couriered by Royal Mail's International Sgned For service.
Promotion: Standard delivery free on orders over £100
Christmas Returns Policy
Goods purchased for Christmas Gifts can be returned to us up to an including Monday 6th January 2014 (Monday 13th January 2014 for International Sales)
To Cancel Your Order: You have the right to cancel any order for items from chameleonmenswear.co.uk for a full refund, excepting items that cannot be returned for hygiene reasons, such as boxers. You are required to inform Chameleon Menswear of your intention to cancel the order, quoting your order number, within 7 days and via email or writing. If your order has not yet been dispatched we may be able to cancel the order before it leaves us, in all other cases you will need to return the items to us. Items to be returned are your responsibility until they reach us, therefore we recommend that you return items to us via Royal Mail's Special Delivery service.
To Return an Item: If you wish to return an item or items, please return these to us unworn and in their original condition, with the receipt and with labels still attached within 14 days of receiving the order from us, via Royal Mail's Special Delivery service. If the items received are in satisfactory condition we will issue a refund for the goods on receipt. Please allow up to ten working days for the refund to appear on your credit card or bank statement. Please note that you will not be able to return some items due to hygiene concerns. Chameleon Menswear will not pay the cost of delivery for returned items.
To Exchange an Item: Please return the item you wish to exchange as shown above, then purchase the replacement item as a separate transaction. Chameleon Menswear will not pay the cost of delivery for returned items.
For Incorrect Items: Please call us on 02476 550000, taking care to have your order number to hand. Please also be ready to provide us with your name, address, details of the incorrect item, and whether you require a refund or replacement. We will then let you know how to continue with the return.
For Faulty Items: As above, please call us on 02476 550000, taking care to have your order number to hand. Please also be ready to provide us with your name, address, details of the faulty item, and whether you require a refund or a replacement. We will then let you know how to continue with the return. We may either refund, replace or repair your item, which will need to be returned within 30 days of receipt of the items, by Royal Mail’s Special Delivery service.
Our Address: Please send all returns to
Unit 31, Chameleon Menswear
West Orchards Shopping Centre,
Please remember to include your receipt. Chameleon Menswear are responsible for returned items only from their arrival with us, so we recommend you send them to us using an insured service such as Royal Mail Special Delivery.
We regret that we cannot receive or process returns, exchanges, incorrect items or faulty items in store.
We regret that we cannot accept returns on underwear for hygiene reasons.